The Wooly Pillow - More Options

Additional shipping and handling fees may apply to products that are fragile, heavy, or especially bulky. In some cases, we may need to quote you a shipping rate at the time of purchase.  

Shipping

Standard Shipping
Accessories, and small furniture.
• Free shipping on orders over $200 (excluding lighting and oversized furniture)
• Orders under $200 ship at 10% of order value (min. $16.99)

Doorstep Delivery
Oversized and case-pack furniture.
• Available in NYC area for $299
• Available Outside of NYC area for 15% of order value

White Glove Delivery
• Available in NYC area for $399
• Available Outside of NYC area for 15% of order value + $299 

Please note that sale items and trade program member purchases do not qualify for free shipping.

Cancellations

We accept cancellations for items that have not yet shipped or are on backorder. Stocked items typically ship within 24–48 hours after an order has been placed. Once an item has shipped, cancellation is not possible. Please note that "shipped" status does not necessarily mean there is a tracking number assigned to it.

BEAM does not accept cancellations for the following items:

• Made to order items

Returns

We love our stuff and hope you do too, but we understand that sometimes there may be a reason to return or exchange an item.  In general, most items purchased on our website may be returned for store credit or a refund of the item's purchase price, if returned within 14 days of your receipt of the item.  

Returned items must be unused and in their original condition and packaging. Items returned that are not in their original packaging may be refused. Unfortunately, shipping charges are not refundable and will be deducted from your refund. Return shipment costs are the responsibility of the buyer.

Products involving assembly that are assembled are no longer considered to be in original condition and may not be returned under our policy.  

On orders of more than $500 we reserve the right to charge a restocking fee of 15%. 

We kindly ask that our shipping & returns policy is reviewed prior to shipment. Once an order has shipped, items marked as non-returnable are considered final sale. Any requests made post-shipment will be reviewed on a case by case basis and are subject to BEAM’s approval.

Return Eligbility:

• Item is returned within 14 days of delivery
• Item must be in new, unassembled and unused condition with original packaging and materials. We will not be able to accept any returns without the product's original packaging.
• Proof of purchase

General return fees policy

• Return shipment is the responsibility of the buyer Shipping & handling fees are deducted for all returns 
• Original shipping fees are non-refundable
• Taxes charged are refunded in accordance with state and local laws

BEAM does not accept returns OR exchanges for the following items:

• Made-to-order items
• Furniture
• Bedding
• Lighting
• Floor models and final sale items
• BEAM Exclusive Items

Exchanges Item eligibility:

• Item is exchanged within 14 days of delivery
• Item must be in new, unassembled and unused condition with original packaging and materials. We will not be able to accept any returns without the product's original packaging.

General exchange fees policy:

• Original shipping fee is non-refundable

To return or exchange an item, just follow these simple steps:

E-mail us at hello@beambk.com and request a return/exchange authorization so we know to expect your package. 

Package the item in a way to ensure safe transportation.  Include a copy of your receipt and send to:  

BEAM - Returns

272 Kent Avenue 

Brooklyn, NY 11249

We recommend that you insure the package and send it via a trackable delivery method, as we are not responsible for items that are damaged or lost in return shipment.   

We will inspect the returned item and if it is unused and in its original condition and packaging, we will issue a store credit or refund for the item's purchase price, less shipping costs. 

All returns and exchanges will be processed expeditiously, but please allow up to 1 week for your return or exchange to be processed.

If your order arrives damaged or defective, please email us immediately at hello@beambk.com so we can assist you.

Please note that Nordic Knots returns will incur a restock fee:

• Rugs up to the size 8’x10′ – $39 per rug returned
• Rugs over 8'x10' – $99 per rug returned

The day your order ships, you will receive an email from us letting you know that your order is on its way, as well as a tracking link (if applicable) so you can chart its progress from us to you.

We currently ship to street addresses in the United States only.  If you live outside the United States, and want to place an order, please get in touch with us via email at hello@beambk.com and we’ll do our best to accommodate you.

We’re headquartered in Brooklyn, New York, so we’re required to collect sales taxes from our New York-based customers. In New York, sales tax rates vary by county. The prices displayed on our website exclude sales taxes. If you’re in New York, sales tax will be calculated and added to your order total when you check out.

To purchase a Gift Card, please click here. Gift Cards give you the gift of choice with minimal impact on the environment. Please note that Gift Card orders are delivered by email and contain instructions on how they can be redeemed during checkout. No physical card will be administered with the purchase of our Gift Card. Gift Cards are non transferable and may not be returned or redeemed for cash (except as required by law).