We love our stuff and hope you do too, but we understand that sometimes there may be a reason to return or exchange an item. In general, most items purchased on our website may be returned for store credit or a refund of the item's purchase price if returned within 14 days of your receipt of the item.
Returned items must be unused and in their original condition and packaging. Items returned that are not in their original packaging may be refused or subject to a restocking fee. In addition, on substantial orders of more than $500 with free shipping, we reserve the right to charge a restocking fee. Unfortunately, shipping charges are not refundable and will be deducted from your refund. Return shipment costs are also the responsibility of the buyer.
Products involving assembly that are assembled are no longer considered to be in original condition and may not be returned under our policy.
Please note that furniture and lighting orders, special orders including made-to-order, custom, and Beam-exclusive items, large-volume orders, and sale items are final sale. We do not accept returns or exchanges on such items.
To return or exchange an item, just follow these simple steps:
- E-mail us at firstname.lastname@example.org and request a return/exchange authorization so we know to expect your package.
- Package the item in a way to ensure safe transportation. Include a copy of your receipt and send to: BEAM - Returns, 272 Kent Avenue, Brooklyn, NY 11249. We recommend that you insure the package and send it via a trackable delivery method, as we are not responsible for items that are damaged or lost in return shipment.
- We will inspect the returned item and if it is unused and in its original condition and packaging, we will issue a store credit or refund for the item's purchase price, less shipping costs.
All returns and exchanges will be processed expeditiously, but please allow up to 1 week for your return or exchange to be processed.
If your order arrives damaged or defective, please email us immediately at email@example.com so we can assist you.
Please note that Nordic Knots returns will incur a restock fee:
• Blankets and Door mats – $19 per item returned• Rugs up to the size 8’x10′ – $39 per rug returned• Rugs 9’x12′ and 10’x14′ – $69 per rug returned