We love our stuff and hope you do too, but we understand there may be a reason to return or exchange an item. To return or exchange an item, just follow the easy steps outlined below. And of course, feel free to contact us at firstname.lastname@example.org should you have a question about anything.
In general, any item purchased on our website can be returned for a refund of the item's purchase price as long as we receive the merchandise back within 14 days from the day you placed your order and the item is in its original condition and packaging. Shipping charges are not refundable and will be deducted from your refund. We also do not accept returns on sale items.
To return an item, please e-mail us at email@example.com and request a return authorization. Once you've received an authorization, please package the item(s) in its original packaging and in a way to ensure safe transportation. Include a copy of your invoice and send to: Brick + Mortar - Returns, 240 Kent Avenue, #34, Brooklyn, NY 11249. We will inspect the returned item(s) and if they are in their original condition and packaging, we will issue a refund for the item's purchase price.